Max Tax Pro LLC - Jacksonville, Florida

Mellisa Maiden

Used them for years but this year I had an issue, and it took over 2 months to get a reply on a tax amendment issue from last year which affected my student loan status. After straightening this out, 3 months later, I decided to file my taxes with them one last time (but never again after) and they started my taxes and sent me the info to confirm and how much I owed them. I had a couple of questions about my return and since everything is done over email because of covid I found myself waiting again for a reply. It has been 2 weeks and still no reply to my 5 emails. I decided to use turbo tax instead and saved 155 dollars instead of using them. Will never use again and will tell all my friends and military family who use them to not use them again. They are great for getting maximum refund but not at all useful and down right negligent if you have any type of issues or tax questions. Will be reporting them to the proper tax and business authorities.

N Y

I’ve been calling and emailing and have to send several emails for a response and I still don’t get a response. Took their money out of my tax refund when specified I want to pay for my tax preparation now. Requested to have my return completed by Roc someone else did them. Will not be using them again.

Robert Searles

I'm writing this review for the lack of professionalism I have sent 14 emails in the past 5 months and nothing and I still haven't received my refund. I was told that it was only going to be a month now here we are in September in one day and its been now 6 months I'm beyond disgusted

Dakota Horton

Terrible can't return a email nor phone call. It's been 3 months I call and email twice a week.

Jericho Sabangan (Gco)

Been contacting this guys from call, text, emails and facebook message for my 1040 form for over a week now. No answers. They even deleted there facebook page. This place sucks!!!! Stay away from this place

Alex Red

I never got my refund....Don't go to this place they will steal your refund.

jordan Makrush

Very professional and helpful. Gave me advice on things I can do to increase my tax return next year.

William Hill